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CITIZEN'S
CHARTER OF BACOLOD CITY
A Manual Of City Government Services |
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GENERAL SERVICES
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6. CITY GENERAL SERVICES OFFICE (GSO)
Tasked primarily on properties, supplies and
materials acquisition, property and upkeep of the Public Plaza, the City
General Services Office commits to effectively and efficiently discharge
these functions.
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Location:
Ground Floor,BASOC Building,BAYS Center, San Juan St., Bacolod City
Phone Numbers: (034) 435-0899, 432-0529
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| A.
Provision of Inspection Services on Government Property |
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ABOUT THE SERVICE: This service is
generally extended to check on the condition of various
Government-owned property such as Office Equipment.
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Who
may avail of the service:
All city hall employees who wish to avail of this
service
Requirements:
Duly accomplished Inspection Report and Request for
Inspection
Fees/Charge:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Submit duly accomplished
inspection report and request for inspection
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2
minutes |
Engr.
Elma Advincula |
- Take note of the inspector to
be assigned by the GSO Head to conduct the inspection
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1
minutes |
Engr.
Elma Advincula |
- Inform the assigned Inspector
of the assignment order to conduct inspection
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2
hours |
Mr.
Eugene Adiong, Mr. Edwin Canlas and Mr. Dan Quexonf |
- Await inspection result
(approved report) from the GSO head
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1
minute |
Engr.
Elma Advincula |
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| B.
Issuance of Acknowledgment receipt for Newly Acquired
Properties |
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ABOUT THE SERVICES:
This service if for proper recording of newly acquired property |
Requirements:
Duly accomplished acknowledgement receipt (A.R.)
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm
Fees/Charges: None |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Fill up acknowledgment receipt (A.R.)
detailing the property received
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30
minutes |
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- Submit duly accomplished A.R.
for checking
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2
minutes |
Ms.
Evelyn Zambales, Ms. Rachel A. Caballero, Ms. Alice Guzman |
- Secure A.R.control number
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- Submit the A.R. for signature by
the GSO Head
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1
minute |
Engr.
Elma Advincula |
- Present A.R. to staff for
stamping, initialing and recording
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1
minute |
Ms.Evelyn
Zambales, Ms. Rachel Alunan |
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7. DEPARTMENT OF PUBLIC SERVICES (DPS)
The Department of Public Services (DPS) serves
as the focal point in the implementation of the city's Solid Waste
Management Program.
More
Information about DPS
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Location:
Taculing Road, Bacolod City
Phone Numbers: (034) 433-9425, 708-1155-56 |
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| A.
Garbage Collection |
ABOUT THE
SERVICE: The Department of Public Services has two kinds of
garbage collection:
> Door to Door
> Containerized
It operates three shifts daily.
| Availability
of Service |
Shifts |
| Gatbage
Collection |
1st |
2nd |
3rd |
| Daily |
5am
-12nn |
12nn-7pm |
7pm-2am |
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Who
may avail of the service:
> All residents
> Business and Commercial establishments |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- call/visit the DPS office for
uncollected garbage within the city
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5
minutes |
Grace
Tenacio, Lynda Ybanez |
- Provide information
Attending staff request for the client's name, exact address
and the exact location where the garbage is to be collected
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1
hour |
Complaint
Desk Staff |
- DPS personnel will collect
garbage at location identified
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2
minutes |
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8. MANAGEMENT INFORMATION TECHNOLOGY
AND COMPUTER SERVICES (MITCS)
The MITCS Department identifies, collects,
integrates and processes valuable data from the various department/offices
of Bacolod City Government through computerized information systems,
programs and reporting.
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| A.
Provision of Information Technology Services (website and
e-mail) |
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ABOUT THE SERVICE:
The City Government has an official website with address at www.bacolodcity.gov.ph.
Those with internet access can readily open the website using a
browser Internet Explorer. It contains basic information
about the City. E-mail addresses of City Officials and Department
Heads are also available to allow citizens to communicate directly
to them |
Who
may avail of the service:
Anyone interested in
Bacolod City
Requirement:
Internet Connection
Schedule of Service Availability
>24 hours a day and
7 days a week (website access for those with internet
connection)
> Monday to Friday (Office hours)
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Open Internet connection via a
browser
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2
min |
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- Type the address of
Bacolod City Official Website: www.bacolodcity.gov.ph
at the address field of your web browser
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2
min |
Hanzel Manoso |
- View homepage of the website
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1
min |
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- Click on the Official Seal to
access the web pages
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1
min |
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- Select the topic you want to
view
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3
min |
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- Select e-mail addressees icon
under Main Links category to send e-mail to City Officials and
Department Heads
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3
min |
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9. OFFICE OF THE BUILDING OFFICIAL (OBO)
The Office of the Building Official takes charge
of the implementation of Presidential Decree 1096, or the National
Building Code, in the issuance of building permits as well as the
inspection of all buildings except residential buildings. It is
responsible in the enforcement of the provision of the National Building
Code as well as its implemetating rules and regulations.
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Location:
OBO is located down the stairs right under Police Station I and
the Cashier's Office
Telephone Nos.:
(034) 433-8286 |
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| A.
Issuance of Building Permit |
ABOUT THE
SERVICE. A building permit is required prior to the construction,
erection, alternation, repair, conversion, use, occupancy, moving
or demolition of any building or structure by private persons,
firms or corporation including agency or instrumentalities of the
government (P.D. 1096 or the National Building Code)
The permit becomes null and void if work
is not commenced within 1 year from the date of issuance or if the
building work is suspended or abandoned at anytime after it has
been commenced for period of 120 days. |
Who
may avail of the Service:
Any persons who intend to construct, erect, alter, repair,
convert, move or demolish any building may apply for a building
permit.
Requirements:
- Building Permit application form
(5 sets)
- Electrical Permit application
form (5sets)
- Sanitary/Plumbing Permit
application form (5 sets)
- Mechanical Permit application
form (5 sets)
- Sets of Plans (5 sets)
- Bill of Materials and Cost
Estimates (5 sets)
- Specifications (5 sets)
- Land Title or TCT (Certified by
Register of Deeds)
- Latest Tax Receipt
- Lot plan certified by Geodetic
Engineer
- Deed of Sale/Contract of Lease
if application name is not registered TCT name
- Structural analysis for 1 storey
building in excess of 20sq.m. and all building 2 storey and
above with seismic analysis
- Certification of structural
engineer in case of additional floor (structural stability)
- Plate load test analysis - for 3
storeys and above -2 copies
- Soil Boring Test Result- for 3
stoerys and above - 2 copies
- Clearance from the government
agencies execising regulatory function- 2 copies, such
regulatory agencies are:
- City Planning and
Development Office - for Zoning Clearance
- Bureau of Fire Protection-
for Fire Department Clearance
- Department of Environment
and Natural Resources - ECC or CNC
for commercial, institution, industrial buildings and
cellsites
- Air Transportation Office -
for buildings/structures exceeding 45 meters in heights
and near airports.
- Philippine Tourism
Authority- for tourist oriented projects
- Barangay and Sangguniang
Panlungsod for project near or above waterways, creeks and
rivers.
To facilitate processing, please
take note of the following before submitting the application to
the OBO
- Requirements of the National
Building Code
- Requirements of the Referral
Code/Architectural Code, Philippine Electrical Code (PEC),Revised
Plumbing Code, National Structural Code (NSCP) Philippine
Mechanical Engineering Code (PMEC)
- Laws and City Ordinances
effecting the design/project
- ECC Ordinance (city
ordinance no. 308 series of 2002)
- Cellular Tower Ordinance
(city ordinance no. 364 series of 2004)
- City Ordinance No. 335
Series of 2003
- Compliance with BP 344 should be
indicated in detail on plans for commercial, institutional and
public buildings.
- Provision of Parking area for
new buildings (institutional and commercial).
- If set backs and side yard
requirement are not met, firewall (strictly with no opening)
must be provided which shall not extend beyond 1 meter from
roof level.
- A special power of attorney
shall be provided if owner is not the signatory in all
applications.
- Forms and letter, plans
specification, bill of materials and cost estimates and other
pertinent documents must be signed and sealed by the designer
complete with latest PTR and PRC ID. Note: All these documents
must be signed by the owner.
Fees/Charges:
All Fees prescribed in the
Revised IRR of P.D. 1096 or the National Building Code
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Secure Building Permit
Application form with the list of requirements, including
routing slip.
Note: Secure clearances from other agencies
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15
minutes |
Engr.
Cary Memoria
Engineer I
Engr. Nestor J. Velez
Engineer I |
- Submit duly accomplished
application form with complete clearances for verification.
After verification, forward verified documents to OBO Chief
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1
hour |
Engr.
Cary Memoria
Engineer I
Engr. Nestor J. Velez
Engineer I |
- If assessment and technical
requirements are complete, secure computation of overall
amount of regulatory fees and submit to OBO Chief
Secure Order of Payment
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1
1/2 days |
Engr.
Cary Memoria
Engineer I |
- Proceed to City Hall - City
Treasurer Permits and Licensing Office, present the order of
payment, pay prescribed fees/s and receive official receipt (O.R.)
and return to OBO
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City
Treasurer
Permits & Licensing Office |
- Submit OR for attachment to
Building Permit
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1
1/2 days |
Engr.
Cary Memoria
Engineer I |
- After approval of Building
Official, return to OBO 15 days after payment, in accordance
with section 304 pf P.D. 1096, and receive your building
permit.
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1
hour |
Ma.
Rosario Bendanillo |
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B. Issuance of Occupancy Permit
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ABOUT THE SERVICE: An Occupancy Permit is
required before any building or structure is used or occupied. It is
secured after the completion of the structure.
It is also required if there is any change in the
existing use or occupancy classification of a building structure or
any portion thereof.
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Who
may avail of the service:
Any individual who had been
issued a building permit may apply for occupancy permit after
the building construction has been completed.
Requirements:
- Approved Building Permit
(1copy)
- Approved Electrical Permit
(1copy)
- Approved Plumbing Permit (1
copy)
- Approved Mechanical Permit
(1 copy)
- Approved Set of Plans (1
copy)
- Certificate of Completion
duly signed by Engr/Arch In charge of Construction as
follows:
- Civil/Structural
- Plumbing/Sanitary
- Electrical
- Mechanical
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- Fire Safety Inspection
Certificate
- Logbook duly accomplished
- Picture showing posting of
Building Permit number and date issued on site
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm.
For architectural, line and grade, structural, electrical,
Mechanical BP344, inspections and occupancy inspections:
> Every Tuesday, Wednesday and Thursday
> 2:00 pm to 5:00 pm
Fees/Charges:
All fees are prescribed in the Revised IRR of P.D. 1096 or the
National Building Code. |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Submit occupancy application
with complete supporting documents.
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1/2
day |
Engr.
Cary Memoria
Engineer I
Engr. Nestor Velez, Engineer I |
- Secure schedule of field
inspection with the Enforcement Team.
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1
to 2 minutes |
Engr.
Cary Memoria
Engineer I |
- Secure Certificate of
Completion Forms, including list of requirements for the
routing slip
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15 minutes |
Engr.
Cary Memoria
Engineer I
Engr. Nestor Velez, Engineer I |
- Secure Fire Safety
Inspection Certificate from Bureau of Fire Department.
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(to
other agencies) |
- Be present on the actual
date of Building inspection (architectural, line and
grade, structural, electrical, Mechanical BP344,
inspections and occupancy inspection) to be conducted by
the Permit and Enforcement Division
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1/2
days |
Inspector
Engr. Nestor Velez,Line & Grade Section
Engr. Isidro Sun Jr, Structural Section
Arch. Sharon Gayanelo, Architecural Section
Engr. Orlando Dalipe, Incharge-Electrical Section
Engr. Antonio Guinanao, Incharge-Mechanical Section
Engr. Cary Memoria, In charge- Sanitary Section
Engr. Teresita Guadalupe,Chief Enforcement |
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Should there be violations as per
the Permits and Enforcements inspection findings, comply with
the evaluation and assessment requirements for the following:
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For Line and Grade
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1
day |
Engr.
Nestor Velez, |
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For Structural
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1
day |
Engr.
Isidro Sun Jr |
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For Architectural
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1
day |
Arch.
Sharon Gayanelo |
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For Electrical
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1
day |
Engr.
Orlando Dalipe |
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For Mechanical
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1
day |
Engr.
Antonio Guinanao |
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For Sanitary/Plumbing
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1
day |
Engr.
Cary Memoria |
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Note: If the
building inspectors find that the completed project had
deviated from the approved plans, the permit is withheld
pending submission of needed requirements
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If all requirements had been
complied with
1. Secure order of payment
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30
minutes |
Engr.
Cary Memoria |
2. Proceed to the City
Treasurer Permits and Licensing Office at the City Hall and
pay prescribed fees.
Received official receipt (O.R.) and return to OBO
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City
Treasurer
Permits & Licensing Office |
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3. Submit OR for attachment
to Occupancy Permit to OBO Chief
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30
minutes |
Engr.
Cary Memoria |
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4 Receive occupancy permit
(article 309)
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30
minutes |
Wilfredo
Dimson |
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| C.
Issuance of Fencing Permit |
ABOUT
THE SERVICE: This permit shall be secured prior to
construction if a fence.
Who
may avail of the Service:
All business and property
owners of the City.
Requirements:
> Fencing Permit Application Forms (5 sets)
> Fencing Plan (5 copies)
> Bill of Materials and Cost Estimate (5 copies)
> Specifications
> Lot plan signed by Geodetic Engineer
> Transfer Certificate of Title certified by
Register of Deeds
> Deed of Sale/Contract to sell of TCT is not in
the name of applicant
> Latest Tax Declaration
> Latest Tax Receipt |
>
If the structure is near creek, river or esteros (C.O.
335) secure:
* Barangay Resolution
* Sangguniang Panlungsod
Resolution
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm.
Fees/Charges:
All fees are prescribed in the Revised IRR of P.D.
1096 or the National Building Code. |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Secure application form and
complete all requirements.
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15
minutes |
Engr.
Isidro Sun Jr |
- Submit the duly accomplished
application form with the complete requirements.
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1/2
day |
Engr.
Isidro Sun Jr |
- Secure order of payment
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30
minutes |
Engr.
Cary Memoria |
- Bring order of payment to
City Hall, pay at City Treasurer Permits & Licensing
Office and receive official receipt and return to OBO
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(client) |
- Submit OR for attachment to
permit and forward to OBO Chief
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1
hour |
Engr.
Cary Memoria |
- Receive permit, anytime
after approval of Building Official
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30
minutes |
Ma.
Rosario Bendanillo |
| D.
Issuance of Demolition Permit |
| ABOUT THE SERVICE:
This permit second prior to dismantling/removal of the
structure. |
Requirements:
> Demolition
Permit forms( 5 copies)
> Sketch plan/lot plan showing the area to be
demolished
> Transfer Certificate of Title (TCT) showing that
the applicant is the owner of the building to be
demolished
> Latest Tax Declaration
> Latest Tax Receipt
> Site verification if all provisions are complied. |
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm.
Fees/Charges:
All fees are prescribed in the Revised IRR of P.D.
1096 or the National Building Code. |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Submit duly accomplished
application form together with the requirements
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1/2
day |
Engr.
Isidro Sun Jr |
- Secure order of payment
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30
minutes |
Engr.
Cary Memoria |
- Bring order of payment to
City Hall, pay at City Treasurer Permits & Licensing
Office and receive official receipt and return to OBO
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City
Treasurer
Permits & Licensing Office |
- Submit OR for attachment to
permit and forward to OBO Chief
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1
hour |
Engr.
Cary Memoria |
- Receive permit, anytime
after approval of Building Official
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30
minutes |
Ma.
Rosario Bendanillo |
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| E.
Issuance of a Certificate of Annual Inspection |
ABOUT THE SERVICE:
All buildings except residential buildings are subject to
annual inspection after 1 year of occupancy to determine their
architectural presentation, structural stability, electrical
safety, mechanical safety, sanitary requirements and
compliance to BP 344/RA 7277.
The issuance of Annual Safety
Inspection certificate is required before a building is
granted an occupancy for renewal of business permit. |
Requirements:
> Granted
previously occupancy permit
> Existence of business
> Business Permit
> Sketch of location
Who may avail of the Service:
All establishments
(commercial, industrial, institutional and
educational)
Fees/Charges:
All fees are prescribed in the Revised IRR of P.D.
1096 or the National Building Code. |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Secure Notice of Billing,
proceed to the Office of the Building Official and fill-up
the request form and submit the same to the Mechanical
Inspector for inspection of business establishments and
provide other information such as as sketch of location
Take note of the inspection schedule
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15
minutes |
Regggie
Celis, Ryan Meneses, Romulo Dime,John Sustento |
- Be present on the date of
inspection
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- Secure and bring Notice of
Billing to City Hall, pay at City Treasurer Permits &
Licensing Office and receive official receipt and return
to OBO
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15
minutes |
Client |
- Client submits OR to clerk
for the preparation of Certificate of Annual Safety
Inspection necessary for the signing of the business
occupancy permit
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1
day |
Regggie
Celis |
- Come back the following day
and receive of Certificate of Annual Safety Inspection
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30
minutes |
Regggie
Celis |
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10. OFFICE OF THE
SANGGUNIANG PANLUNGSOD SECRETARY (SP)
The Sangguniang Panlungsod, as a
legislative body of the City, shall enact ordinances, approve resolutions
and appropriate funds for the general welfare of the City and its
inhabitants.
See More Information about Sangguniang
Panlungsod
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Location:
3rd Floor, City Hall, Araneta-Luzuriaga Sts, Bacolod City
Phone Number: (034) 433-9011 |
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| A.
Issuance of Sangguniang Panlungsod Documents and Related
Certifications |
| ABOUT THE
SERVICE: The Office of the Sangguniang Panlungsod issues certified
copies of Sanggunian documents and Certifications of its enacted
ordinances and resolutions. It also Renders/issues Transcription
of Records of Session. |
Who may avail of the Service:
Any individuals or groups in Bacolod City
Requirements:
None
Fees/Charges:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm. |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Proceed to the Sangguniang
Panlungsod and request for certified copies of Sanggunian
documents and Certifications and/or Transcription of Records
of Sessions.
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20
minutes
25 minutes per page |
Marites
Manayon
Ritchie Logrunio
Helen Legaspi |
- Receive requested documents
and/or transcription records of sessions
|
2
minutes |
Marites
Manayon
Ritchie Logrunio
Helen Legaspi |
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