CITIZEN'S CHARTER OF BACOLOD CITY
A Manual Of City Government Services


GENERAL SERVICES


     6. CITY GENERAL SERVICES OFFICE (GSO)
     Tasked primarily on properties, supplies and materials acquisition, property and upkeep of the Public Plaza, the City General Services Office commits to effectively and efficiently discharge these functions.

Location:
Ground Floor,BASOC Building,BAYS Center, San Juan St., Bacolod City
Phone Numbers: (034) 435-0899, 432-0529
A. Provision of Inspection Services on Government Property
ABOUT THE SERVICE: This service is generally extended to check on the condition of various Government-owned property such as Office Equipment.
Who may avail of the service:
All city hall employees who wish to avail of this service
Requirements:
Duly accomplished Inspection Report and Request for Inspection
Fees/Charge:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Submit duly accomplished inspection report and request for inspection
2 minutes Engr. Elma Advincula
  1. Take note of the inspector to be assigned by the GSO Head to conduct the inspection
1 minutes Engr. Elma Advincula
  1. Inform the assigned Inspector of the assignment order to conduct inspection
2 hours Mr. Eugene Adiong, Mr. Edwin Canlas and Mr. Dan Quexonf
  1. Await inspection result (approved report) from the GSO head
1 minute  Engr. Elma Advincula
B. Issuance of Acknowledgment receipt for Newly Acquired Properties

ABOUT THE SERVICES: This service if for proper recording of newly acquired property

Requirements:
Duly accomplished acknowledgement receipt (A.R.)
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm
Fees/Charges: None
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Fill up acknowledgment receipt (A.R.) detailing the property received
30 minutes  
  1. Submit duly accomplished A.R. for checking
2 minutes Ms. Evelyn Zambales, Ms. Rachel A. Caballero, Ms. Alice Guzman
  1. Secure A.R.control number
  1. Submit the A.R. for signature by the GSO Head
1 minute Engr. Elma Advincula
  1. Present A.R. to staff for stamping, initialing and recording
1 minute Ms.Evelyn Zambales, Ms. Rachel Alunan
     7. DEPARTMENT OF PUBLIC SERVICES (DPS)
     The Department of Public Services (DPS) serves as the focal point in the implementation of the city's Solid Waste Management Program.


More  Information about DPS pdf file format
Location:
Taculing Road, Bacolod City
Phone Numbers: (034) 433-9425, 708-1155-56
A. Garbage Collection
ABOUT THE SERVICE: The Department of Public Services has two kinds of garbage collection:
> Door to Door
> Containerized
It operates three shifts daily.
Availability of Service

Shifts

Gatbage Collection 1st 2nd  3rd
Daily 5am -12nn 12nn-7pm 7pm-2am
Who may avail of the service:
> All residents
> Business and Commercial establishments
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. call/visit the DPS office for uncollected garbage within the city
5 minutes Grace Tenacio, Lynda Ybanez
  1. Provide information 
    Attending staff request for the client's name, exact address and the exact location where the garbage is to be collected
1 hour Complaint Desk Staff
  1. DPS personnel will collect garbage at location identified
2 minutes  
     8. MANAGEMENT INFORMATION TECHNOLOGY AND COMPUTER SERVICES (MITCS)
     The MITCS Department identifies, collects, integrates and processes valuable data from the various department/offices of Bacolod City Government through computerized information systems, programs and reporting.
Location:
Ground Floor, City Hall,  Bacolod City
Phone Numbers: (034) 435-4168, 432-2584
e-mail: mitcsdepthead@bacolodcity.gov.ph 
A. Provision of Information Technology Services (website and e-mail)

ABOUT THE SERVICE: The City Government has an official website with address at www.bacolodcity.gov.ph. Those with internet access can readily open the website using a browser  Internet Explorer. It contains basic information about the City. E-mail addresses of City Officials and Department Heads are also available to allow citizens to communicate directly to them

Who may avail of the service:
Anyone interested in Bacolod City
Requirement:
Internet Connection
Schedule of Service Availability
>24 hours a day and 7 days a week (website access for those with internet connection)
> Monday to Friday (Office hours)
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Open Internet connection via a browser
2 min  
  1. Type  the address of Bacolod City Official Website: www.bacolodcity.gov.ph at the address field of your web browser
2 min   Hanzel Manoso
  1. View homepage of the website
1 min   
  1. Click on the Official Seal to access the web pages
1 min  
  1. Select the topic you want to view
3 min  
  1. Select e-mail addressees icon under Main Links category to send e-mail to City Officials and Department Heads
3 min  
     9. OFFICE OF THE BUILDING OFFICIAL (OBO)
     The Office of the Building Official takes charge of the implementation of Presidential Decree 1096, or the National Building Code, in the issuance of building permits as well as the inspection of all buildings except residential buildings. It is responsible in the enforcement of the provision of the National Building Code as well as its implemetating rules and regulations.
Location:
OBO is located down the stairs right under Police Station I and the Cashier's Office
Telephone Nos.:
(034) 433-8286
A. Issuance of Building Permit
ABOUT THE SERVICE. A building permit is required prior to the construction, erection, alternation, repair, conversion, use, occupancy, moving or demolition of any building or structure by private persons, firms or corporation including agency or instrumentalities of the government (P.D. 1096 or the National Building Code)
     The permit becomes null and void if work is not commenced within 1 year from the date of issuance or if the building work is suspended or abandoned at anytime after it has been commenced for period of 120 days.
Who may avail of the Service:
Any persons who intend to construct, erect, alter, repair, convert, move or demolish any building may apply for a building permit.
Requirements:
  • Building Permit application form (5 sets)
  • Electrical Permit application form (5sets)
  • Sanitary/Plumbing Permit application form (5 sets)
  • Mechanical Permit application form (5 sets)
  • Sets of Plans (5 sets)
  • Bill of Materials and Cost Estimates (5 sets)
  • Specifications (5 sets)
  • Land Title or TCT (Certified by Register of Deeds)
  • Latest Tax Receipt
  • Lot plan certified by Geodetic Engineer
  • Deed of Sale/Contract of Lease if application name is not registered TCT name
  • Structural analysis for 1 storey building in excess of 20sq.m. and all building 2 storey and above with seismic analysis
  • Certification of structural engineer in case of additional floor (structural stability)
  • Plate load test analysis - for 3 storeys and above -2 copies
  • Soil Boring Test Result- for 3 stoerys and above - 2 copies
  • Clearance from the government agencies execising regulatory function- 2 copies, such regulatory agencies are:
    • City Planning and Development Office - for Zoning Clearance
    • Bureau of Fire Protection- for Fire Department Clearance
    • Department of Environment and Natural Resources - ECC or CNC
      for commercial, institution, industrial buildings and cellsites
    • Air Transportation Office - for buildings/structures exceeding 45 meters in heights and near airports.
    • Philippine Tourism Authority- for tourist oriented projects
    • Barangay and Sangguniang Panlungsod for project near or above waterways, creeks and rivers.

To facilitate processing, please take note of the following before submitting the application to the OBO

  • Requirements of the National Building Code
  • Requirements of the Referral Code/Architectural Code, Philippine Electrical Code (PEC),Revised Plumbing Code, National Structural Code (NSCP) Philippine Mechanical Engineering Code (PMEC)
  • Laws and City Ordinances effecting the design/project
    • ECC Ordinance (city ordinance no. 308 series of 2002)
    • Cellular Tower Ordinance (city ordinance no. 364 series of 2004)
    • City Ordinance No. 335 Series of  2003
  • Compliance with BP 344 should be indicated in detail on plans for commercial, institutional and public buildings.
  • Provision of Parking area for new buildings (institutional and commercial).
  • If set backs and side yard requirement are not met, firewall (strictly with no opening) must be provided which shall not extend beyond 1 meter from roof level.
  • A special power of attorney shall be provided if owner is not the signatory in all applications.
  • Forms and letter, plans specification, bill of materials and cost estimates and other pertinent documents must be signed and sealed by the designer complete with latest PTR and PRC ID. Note: All these documents must be signed by the owner.
Fees/Charges:
All Fees prescribed in the Revised IRR of P.D. 1096 or the National Building Code
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Secure Building Permit Application form with the list of requirements, including routing slip.
    Note: Secure clearances from other agencies
15 minutes Engr. Cary Memoria
Engineer I
Engr. Nestor J. Velez
Engineer I
  1. Submit duly accomplished application form with complete clearances for verification. After verification, forward verified documents to OBO Chief
1 hour Engr. Cary Memoria
Engineer I
Engr. Nestor J. Velez
Engineer I
  1. If assessment and technical requirements are complete, secure computation of overall amount of regulatory fees and submit to OBO Chief
    Secure Order of Payment
1 1/2 days Engr. Cary Memoria
Engineer I
  1. Proceed to City Hall - City Treasurer Permits and Licensing Office, present the order of payment, pay prescribed fees/s and receive official receipt (O.R.) and return to OBO
  City Treasurer
Permits & Licensing Office
  1. Submit OR for attachment to Building Permit
1 1/2 days Engr. Cary Memoria
Engineer I
  1. After approval of Building Official, return to OBO 15 days after payment, in accordance with section 304 pf P.D. 1096, and receive your building permit.
1 hour Ma. Rosario Bendanillo
B. Issuance of Occupancy Permit
ABOUT THE SERVICE: An Occupancy Permit is required before any building or structure is used or occupied. It is secured after the completion of the structure.
    It is also required if there is any change in the existing use or occupancy classification of a building structure or any portion thereof.
Who may avail of the service:
Any individual who had been issued a building permit may apply for occupancy permit after the building construction has been completed.
Requirements:
  • Approved Building Permit (1copy)
  • Approved Electrical Permit (1copy)
  • Approved Plumbing Permit (1 copy)
  • Approved Mechanical Permit (1 copy)
  • Approved Set of Plans (1 copy)
  • Certificate of Completion duly signed by Engr/Arch In charge of Construction as follows:
    • Civil/Structural
    • Plumbing/Sanitary
    • Electrical
    • Mechanical
  • Fire Safety Inspection Certificate
  • Logbook duly accomplished
  • Picture showing posting of Building Permit number and date issued on site

Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm.
For architectural, line and grade, structural, electrical, Mechanical  BP344, inspections and occupancy inspections:
   > Every Tuesday, Wednesday and Thursday
   > 2:00 pm to 5:00 pm

Fees/Charges:
All fees are prescribed in the Revised IRR of P.D. 1096 or the National Building Code.

HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Submit occupancy application with complete supporting documents.
1/2 day Engr. Cary Memoria
Engineer I
Engr. Nestor Velez, Engineer I
  1. Secure schedule of field inspection with the Enforcement Team.
1 to 2 minutes Engr. Cary Memoria
Engineer I
  1. Secure Certificate of Completion Forms, including list of requirements for the routing slip
15 minutes Engr. Cary Memoria
Engineer I
Engr. Nestor Velez, Engineer I
  1. Secure Fire Safety Inspection Certificate from Bureau of Fire Department.
  (to other agencies)
  1. Be present on the actual date of Building inspection (architectural, line and grade, structural, electrical, Mechanical  BP344, inspections and occupancy inspection) to be conducted by the Permit and Enforcement Division
 1/2 days Inspector Engr. Nestor Velez,Line & Grade Section
Engr. Isidro Sun Jr, Structural Section
Arch. Sharon Gayanelo, Architecural Section
Engr. Orlando Dalipe, Incharge-Electrical Section
Engr. Antonio Guinanao, Incharge-Mechanical Section
Engr. Cary Memoria, In charge- Sanitary Section
Engr. Teresita Guadalupe,Chief Enforcement
Should there be violations as per the Permits and Enforcements inspection findings, comply with the evaluation and assessment requirements for the following:
 For Line and Grade 1 day Engr. Nestor Velez,
 For Structural 1 day Engr. Isidro Sun Jr
 For Architectural 1 day Arch. Sharon Gayanelo
 For Electrical 1 day Engr. Orlando Dalipe
 For Mechanical 1 day Engr. Antonio Guinanao
 For Sanitary/Plumbing 1 day Engr. Cary Memoria

Note: If the building inspectors find that the completed project had deviated from the approved plans, the permit is withheld pending submission of needed requirements

 If all requirements had been complied with
 1. Secure order of payment
30 minutes Engr. Cary Memoria
 2. Proceed to the City Treasurer Permits and Licensing Office at the City Hall and pay prescribed fees.
Received official receipt (O.R.) and return to OBO
City Treasurer
Permits & Licensing Office
 3. Submit OR for attachment to Occupancy Permit to OBO Chief 30 minutes Engr. Cary Memoria
 4 Receive occupancy permit (article 309) 30 minutes Wilfredo Dimson
C. Issuance of Fencing Permit
ABOUT THE SERVICE: This permit shall be secured prior to construction if a fence.
Who may avail of the Service:
All business and property owners of the City.
Requirements:
> Fencing Permit Application Forms (5 sets)
> Fencing Plan (5 copies)
> Bill of Materials and Cost Estimate (5 copies)
> Specifications
> Lot plan signed by Geodetic Engineer
> Transfer Certificate of Title certified by Register of Deeds
> Deed of Sale/Contract to sell of TCT is not in the name of applicant
> Latest Tax Declaration
> Latest Tax Receipt
> If the structure is near creek, river or esteros (C.O. 335) secure:
     * Barangay Resolution
     * Sangguniang Panlungsod Resolution
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm.
Fees/Charges:
All fees are prescribed in the Revised IRR of P.D. 1096 or the National Building Code.
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Secure application form and complete all requirements.
15 minutes  Engr. Isidro Sun Jr
  1. Submit the duly accomplished application form with the complete requirements.
1/2 day Engr. Isidro Sun Jr
  1. Secure order of payment
30 minutes Engr. Cary Memoria
  1. Bring order of payment to City Hall, pay at City Treasurer Permits & Licensing Office and receive official receipt and return to OBO
    (client)
  1. Submit OR for attachment to permit and forward to OBO Chief
1 hour   Engr. Cary Memoria
  1. Receive permit, anytime after approval of Building Official
30 minutes   Ma. Rosario Bendanillo
D. Issuance of Demolition Permit
ABOUT THE SERVICE: This permit second prior to dismantling/removal of the structure.
Requirements:
> Demolition Permit forms( 5 copies)
> Sketch plan/lot plan showing the area to be demolished
> Transfer Certificate of Title (TCT) showing that the applicant is the owner of the building to be demolished
> Latest Tax Declaration
> Latest Tax Receipt
> Site verification if all provisions are complied.
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm.
Fees/Charges:
All fees are prescribed in the Revised IRR of P.D. 1096 or the National Building Code.
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Submit duly accomplished application form together with the requirements
 1/2 day Engr. Isidro Sun Jr
  1. Secure order of payment
 30 minutes Engr. Cary Memoria
  1. Bring order of payment to City Hall, pay at City Treasurer Permits & Licensing Office and receive official receipt and return to OBO
  City Treasurer
Permits & Licensing Office
  1. Submit OR for attachment to permit and forward to OBO Chief
1 hour Engr. Cary Memoria
  1. Receive permit, anytime after approval of Building Official
30 minutes  Ma. Rosario Bendanillo
E. Issuance of a Certificate of Annual Inspection
ABOUT THE SERVICE: All buildings except residential buildings are subject to annual inspection after 1 year of occupancy to determine their architectural presentation, structural stability, electrical safety, mechanical safety, sanitary requirements and compliance to BP 344/RA 7277.
     The issuance of Annual Safety Inspection certificate is required before a building is granted an occupancy for renewal of business permit.
Requirements:
> Granted previously occupancy permit
> Existence of business
> Business Permit
> Sketch of location
Who may avail of the Service:
All establishments (commercial, industrial, institutional and educational)
Fees/Charges:

All fees are prescribed in the Revised IRR of P.D. 1096 or the National Building Code.
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Secure Notice of Billing, proceed to the Office of the Building Official and fill-up the request form and submit the same to the Mechanical Inspector for inspection of business establishments and provide other information such as as sketch of location
    Take note of the inspection schedule
15 minutes Regggie Celis, Ryan Meneses, Romulo Dime,John Sustento
  1. Be present on the date of inspection
   
  1. Secure and bring Notice of Billing to City Hall, pay at City Treasurer Permits & Licensing Office and receive official receipt and return to OBO
15 minutes Client
  1. Client submits OR to clerk for the preparation of Certificate of Annual Safety Inspection necessary for the signing of the business occupancy permit
1 day Regggie Celis
  1. Come back the following day and receive of Certificate of Annual Safety Inspection
30 minutes Regggie Celis
10. OFFICE OF THE SANGGUNIANG PANLUNGSOD SECRETARY (SP)
The Sangguniang Panlungsod, as a legislative body of the City, shall enact ordinances, approve resolutions and appropriate funds for the general welfare of the City and its inhabitants.

See More Information about Sangguniang Panlungsod pdf file format
Location: 3rd Floor, City Hall, Araneta-Luzuriaga Sts, Bacolod City
Phone Number: (034) 433-9011
A. Issuance of Sangguniang Panlungsod Documents and Related Certifications
ABOUT THE SERVICE: The Office of the Sangguniang Panlungsod issues certified copies of Sanggunian documents and Certifications of its enacted ordinances and resolutions. It also Renders/issues Transcription of Records of Session.
Who may avail of the Service:
Any individuals or groups in Bacolod City
Requirements:
None
Fees/Charges:

None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm.
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Proceed to the Sangguniang Panlungsod and request for certified copies of Sanggunian documents and Certifications and/or Transcription of Records of Sessions.
20 minutes
25 minutes per page
Marites Manayon
Ritchie Logrunio
Helen Legaspi
  1. Receive requested documents and/or transcription records of sessions
2 minutes Marites Manayon
Ritchie Logrunio
Helen Legaspi