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CITIZEN'S
CHARTER OF BACOLOD CITY
A Manual Of City Government Services |
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GENERAL SERVICES
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3. CITY LEGAL OFFICE (CLO)
The City Legal Office was created primarily to
provide legal services and assistance for and in behalf of the City
Government. Under Executive Order no. 9 issued on November 3, 1988,
however, it was also tasked and made responsible for handling the
Composite Enforcement Unit which the public can rely on in enforcing
order on public places.
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Location:
2nd Floor City Hall Bldg., Araneta-Luzuriaga Sts., Bacolod City
Phone Numbers: (034) 434-3821
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| A.
Removal of Any Unauthorized/Illegal Structure on Public Property
such as Roads, Alleys, Sidewalks, Body of Water and the like. |
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ABOUT THE SERVICE: This intends to
respond to the general public's complaints against illegal or
nuisance structures. The subject of the complaint should be
within the political boundary of Bacolod.
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Who
may avail of the service:
All bona-fide residents of Bacolod City
Requirements:
Letter Request or a complaint addressed to the City
Legal Officer
Fees/Charge:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm
Estimated Total Process Time:
35 days |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Submit written letter of
complaint
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At
least 15 days from submission of the complaint |
Receiving Clerk |
- Provide necessary information
and, if possible, assistance during inspection
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City
Legal Officer/Staff |
- Take note of status updates
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Staff |
- Take note of information on
result of the complaint
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City
Legal Officer |
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| B.
Review of Contracts, Ordinances and other Legal Instruments |
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ABOUT THE SERVICES:
Contracts, ordinances and other instruments are reviewed by the
CLO to determine the legality of provisions embodied therein. |
Who
may avail of the service:
> Any individual or legal entity doing business with
the City Government of Bacolod
> Offices of the City Government of Bacolod.
Requirements:
Copy of the contract, ordinance or other instrument duly
endorsed by concerned offices>
Fees/Charges: None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm
Estimated Time Process: 5
days |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Submit request for review
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10
minutes |
CLO
Clerk |
- Follow up status of review
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15
minutes |
Legal
Officer III |
- Receive the opinion of the City
Legal Office and take appropriate action
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5
minutes |
CLO
Clerk |
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| C.
Rendering of Legal Opinion/s |
| ABOUT THE
SERVICE; The office renders legal opinion/s on the basis of
written queries submitted by any office, body or person concerning
matters involving the city. |
Who
may avail of the service:
> All residents of the City Government of
Bacolod
> All Offices of the City Government of Bacolod
Requirements:
Written query duly endorsed by other offices or
directly submitted to the Legal Office
Fees/Charges:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Submit written query
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2
minutes |
CLO
Clerk |
- Submit to an interview by the
Legal Officer and provide all necessary information
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1
hour |
Legal
Officer II |
- Upon receipt of the opinion,
take note of and study the opinion provided by the CLO
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2
minutes |
CLO
Clerk |
| D.
Addressing Internal Complaints Against City Employees |
| ABOUT THE
SERVICE: The office also handles disputes between employees of the
city government |
Who
may avail of the service:
All city government employees
Requirements:
Written complaint by the aggrieved party or
complaint
Fees/Charges:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Submit written complaint to
receiving clerk for receiving and recording purposes
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2
minutes |
CLO
Clerk |
- Take note of the schedule of
meeting stated in the memo which the Assistant City Legal
Officer will issue
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1
day |
Assistant
City Legal Officer |
- If the decision is not to enter
into an amicable settlement, file a case with the Civil
service Commission, the Ombudsman or the courts
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Assistant
City Legal Officer |
| E.
Notarization of Legal Document/s |
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ABOUT THE SERVICE. The CLO notarizes legal
documents per request
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Who
may avail of the service:
All resident of the City of Bacolod
Requirements:
Documents for notarization
Fees/Charges:
> Simple Documents: P100.00
> Other documents such as contracts - variable depending on the
amount and complexity of the contract.
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Present the documents for review
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1
min |
Receiving
Clerk |
- Pay the notarial fee
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2
min |
Clerk |
- Receive the notarized document
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1
min |
Clerk |
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4. CITY PUBLIC LIBRARY (CPL)
The Bacolod City Public Library provides learning
and reading materials to the general public such as books, periodicals,
magazines, references and other information materials.
More Information about CPL
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Location:
Araneta-Libertad Sts., Bacolod City
Telephone Nos.:
(034) 435-3831; 434-4448 |
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| A.
Using and Borrowing of Books at the City Library |
| ABOUT THE
SERVICE. The City Library allows users to browse and borrow
materials for reading and research purposes. |
Who
may avail of the service:
Open to the public
Requirements:
For Room users: None
For users who wish to borrow materials from the City Library
> Fill up membership form
> 1 pc 1x1 picture
> Name and Telephone number of guarantor
> Photocopy of current school or office ID of guarantor
Schedule of Service Availability
Monday to Friday 8:00 am to 5:00 pm (no noon break)
Fees/Charges;
Using and borrowing of books and other materials are free
of charge |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- For those who intend to borrow
materials from the City Library, submit duly accomplished membership
form together with the requirements for verification and
approval.
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10
minutes |
Rosemarie
L. Bonafe
Clerk I
Greta Memoria, Librarian I |
- Receive membership library card
and start using the library resources.
Note: Library users may request assistance from the Bacolod
City Public Library staff anytime
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Ma.
Victoria S. Pansinsoy, Clerk II
Merlyn S. Copuz, Librarian III
Sandra M. Esquivel |
- Present books and /or materials
to person-in-charge of recording for logging and filling-out
of due slip.
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3
minutes |
Rosemarie
L.Bonafe
Clerk I |
- Receive borrowed books and
materials
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- Your present the books and/or
materials to the guard for checking the date due and then the
materials are released.
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2
minutes |
Eduardo
Flores
Guard on Duty |
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5.
CITY PLANNING & DEVELOPMENT OFFICE ( CPDO)
The City
Planning & Development Office performs the development and
planning services of Bacolod City. Among its objectives are the
following:
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To come up with an
integrated economic social, physical and other development plans
and policies of the City Government
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To conduct and
prepare feasibility studies in relation to the requirements set by
both the Executive and Legislative Offices.
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Strengthen
coordination with other agencies involved in the planning and
implementation of all programs undertaken by the cityz
See More Information
about CPDO part 1,
part 2,
part 3 |
Location:
3rd and 4th floor, City Hall
Araneta-Luzuriaga Sts., Araneta-Luzuriaga Sts., Bacolod City
Telephone Nos.: (034) 434-3184, 433-7041 (GIS and Admin.)
434-6523 (Statistics) |
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A. Provision of
Statistical Data/Information
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ABOUT THE SERVICE: Data/Information about
the City and its development plans are available at CPDO Statistics
Division. Bacolod City Government
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Who
may avail of the service:
Requirements:
Blank recordable CD (for
large data)
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to
5:00 pm |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Approach a frontline staff
from the research and Statistic Division for availability
of information being requested
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1to
2 minutes |
Ms.
Monica B. Concepcion
Statistician II
Edgardo B. Antonio
Statistician I
Perla P. Saloria
Project Evaluation Officer II |
- If data is available, advise
in what format you want the information to be given to you
(electronic, soft copy, computer print-out form,
photocopy)
Note: All materials are available for room-use only.
Clients may photocopy the requested materials
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1
to 2 minutes |
- If a soft copy is needed,
provide a CD where requested information will
copied/stored
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10
to 20 minutes |
- For photocopies of requested
information, fill-in your name in the office logbook and
leave an identification card until the materials is
returned
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less
than 1 minute |
- All researchers will be
requested to sign in the logbook for the Division's Annual
Accomplishment Report
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| B.
Provision of Non-Statistical Data/Information |
ABOUT
THE SERVICE: Information about the city and its development
plans are available at the CPDO, Plans and Programs-GIS
Division.
Information available includes:
- Land use Plan (CLUP) -
Hard/Digital Copy
- Annual Investment Plan - (AIP)
- Hard/ Digital Copy
- Barangay Development Plan (
BDP)
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Approach a frontline staff
who will refer you to the person in charge of the data
being requested
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1
minute |
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- Person in charge verifies if
information required is available
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5
minutes |
Honey
Bee C. Borromeo
Planning Officer II |
- if data is available, you
will be requested to wait while the person in charge
accesses the information. Other wise you will be referred
to the other probable sources in information
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5
minutes |
Jehann
Christine M. Combite
Planning Officer I |
- Review and Verification
Person in charge reviews & verifies the information to
be given
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5
minutes |
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- For
photocopying/reproduction of documents, leave ID card with
the staff and take-out the material/s to be photocopied
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5
minutes |
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- Digital Copy of Documents
If you need a digital copy of documents you will be asked
to provide CD for the needed documents
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1
day |
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- Payments
If you need to get a copy of the document, pay the
required cost to the cashier (Miscellaneous Docs) upon
return present the official receipt for recording of
needed information in the logbook
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1
day |
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- Register in a logbook
Sign in logbook for record purposes. If documents were
photocopied. Retrieve your ID card after photocopying
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5
minutes |
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| C.
Provision of Computer-generated Maps |
ABOUT THE SERVICE:
The Geographic Information System (GIS) section produces
computer generated maps of Bacolod.
These maybe printed in various scales, upon
request. The maps available range from those showing road
networks up to those for land use and identifying flooding
hazards. |
| FEES/CHARGES: |
| Small
format |
81/2
x 11" |
P25.00 |
P50.00 |
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11"
x 17" |
P50.00 |
P100.00 |
| Large
format |
22"
x 34" |
P200.00 |
P375.00 |
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36"
x 40" |
P375.00 |
P720.00 |
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| HOW
TO AVAIL OF THE SERVICE: |
| STEPS |
Time
Frame |
Person/s
In Charge |
- Approach a frontline staff
that will refer to the person in charge of the map being
requested
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CPDO
Front Desk Officer |
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Choose from the catalogue of
maps available and inform the person-in-charge about the
size and scale of the map needed.
If the map you need is not available in the catalogue,
discuss with the person-in-charge the possibility of
coming up with customized maps.
In cases, where request requires the possibility of maps
to be customized, GIS technical staff needs the approval of
Plans & Programs-GIS Division Chief
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3
minutes |
Jehann
Christine M. Combite
Planning Officer I
Benjamin F. Ayco, GIS Cartographer |
- Assessment of Fees
GIS Technical staff computes applicable fees and prepares
a Request for Payment form.
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1
minute |
Benjamin
F. Ayco, GIS Cartographer |
- Present the Request for
Payment form at the City Treasurer's Office and pay the
required fees.
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5
minutes |
City
Treasurer's Office |
- GIS Staff prints the desired
map
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15
minutes small format 1 hour large format 1 day customized map |
Benjamin
F. Ayco, GIS Cartographer |
- Claim requested maps by
presenting your Official Receipt. Fill-up and sign the Log
Book for acknowledgment purposes.
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2
minutes |
Benjamin
F. Ayco, GIS Cartographer |
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