CITIZEN'S CHARTER OF BACOLOD CITY
A Manual Of City Government Services

GENERAL SERVICES


A. GENERAL SERVICES
     1. CITY ENGINEER'S OFFICE (CEO)
     The City Engineer's Office takes charge of all local engineering works in the city which include construction, repair and maintenance of public infrastructure.
Location:
Taculing Road, Bacolod City
Phone Numbers:
1st floor- (034) 708-0411
2nd floor - (034) 708-0386
3rd floor - (034) 708-0412
A. Provision of Maintenance of City's Streets & Bridges

ABOUT THE SERVICES: The City Engineering Office maintanins drainage systems and undertakes repair of damaged roads and bridges within city jurisdiction. The infrastructure maintenance services include:
  • Vegetation Control
  • Cleaning, Re-ditching, Declogging of Drainage lines
  • Demolition Works
  • Repair of Drainage lines and Manholes
  • Asphalt Patching Roads and Potholes
  • Repair & Maintenance of Bridges
  • Paintings and Repair of Street Signs
  • Restoration of Damage Pavement by BACIWA
Who may avail of the service:
All bona-fide residents of Bacolod City
Requirements:
Letter Request specifying the services needed
Fees/Charge:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Submit letter request to the administrative section of the City Engineer's Office
3 to 5 minutes Ms. Jennefer Pomperada
Records Clerk
  1. Be present during the ocular inspection and investigation
1 day Engr. Joel C. Locsin
C.E. III
Engr. Julio C.T. Belleza
C.E. II, Foremen
  1. Provide feedback on re-work needed or writes letter of thanks to the mayor
   
B. Provision of Road-filling and Truck Hauling Services
ABOUT THE SERVICE: This service is part of the infrastructure maintenance services of the CEO.It provides hauling services and filling materials for road filling.
Who can avail of the service:
Indigent residents whose roads require filling
Requirements:
none
Fees/Charge:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Submit request and secure the approval of the City Mayor
  Staff-on-duty 
City Mayor's Office
  1. Proceed to the City Engineer's Office for confirmation of the filling materials delivery schedule
5 minutes Engr. Belly Aguilon
City Engineer
Nelson M. Sedillo, Sr.
Engineer Asst. 1
  1. Assist the Truck Team Operation for inspection of the place
20 minutes Assistant City 
Engineer on-duty
  1. During the day of the scheduled delivery, secure the gate pass
5 minutes Arsenio U. Selomandin, Jr.
  1. During the actual delivery, accompany the truck where the filling materials will be used
2 minutes Arsenio U. Selomandin, Jr.
C. Provision of Streetlight Maintenance Services

ABOUT THE SERVICE: Any resident or Barangay Official of Bacolod City may request the City Mayor's Office or report to the Electrical Services Division of CEO for any of the services they may wish to avail. This service includes survey, inspection, troubleshooting, changing of busted bulbs & installation of new streetlights.
     The Electrical Services Division will respond immediately to emergency request where there is danger to life or damage to property due to electricity. All other requests will be acted upon on a first come first served basis and according to priority, as to the degree of needs and availability of materials.

Who can avail of the service:
All bona-fide residents of Bacolod City
Requirements:
Written request
Fees/Charge:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Submit request and secure the Approval of the City Mayor
5 minutes Edward E.Javier / Helen
Mayordomo
  1. Proceed to the City Engineer's Office for the approval of the schedule
5 minutes Edward E.Javier
Electrical Services Division
  1. Assist and guide the team during the maintenance work
variable Maintenance Team under the supervision of Engr. Baja
D. Provision of Pauper's Coffin

ABOUT THE SERVICE: One of the services by the City Government of Bacolod thru the City Engineer's is to give assistance in times of death by providing pauper's coffin to the less fortunate constituents of the City.

Who may avail of the service:
Families of any deceased indigent resident of Bacolod City
Requirements:
a. Death Certificate
b. Certificate of Indigency
Fees/Charge:
None
Schedule of Service Availability
Monday to Friday 8:00 am to 12:00 noon & 1:00 pm to 5:00 pm
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Submit the requirements
2 minutes Any personnel from the Public Works Division
  1. Receive coffin and sign logbook
3 minutes Mr.Cesar Dimson, Jr.
Engineering Assistant OR
Herman Blasi, Storekeeper
Assigned
2. CITY MAYOR'S OFFICE - BACOLOD TRAFFIC AUTHORITY OFFICE (BTAO)

The BATAO is responsible for the effective traffic management and administration in Bacolod City. It formulates traffic policies which govern the stadards for compliance by city motorists and pedestrians. It undertakes programs of work feasible within available resources and traffic concerns affecting the community.
More Information About BTAO pdf file format

Location:
Bacolod City Police Office Compound
A. Issuance of City Stickers (renewal & application)

ABOUT THE SERVICE: As per Ordinance No. 43 Series of 1961, all TPU, trucks, buses, or AC Car plying exclusively within the city limits must possess a Certificate of Public Convenience.
      Certificate of Public Convenience or City sticker must be renewed annually.

Who may avail of the service:
> Operators of public utility vehicles ( jeepneys, buses)
> Owners of private vehicles (light & heavy vehicles)
Requirements:
Please bring the original documents and two (2) photocopies of each:
> Certificate of Registration/Official Receipt (OR/CR)
> Franchise Documents and Confirmation
> Smoke Emission Test Result
> Business Permit
Fees:
For Gasoline Engine: P 335.50
For Diesel Engine: P 385.50
Notes: 
* Payment of all fee(s) should be made at the Cashier located at the ground floor of the City Hall.
* Renewal must be made before January 20 of each year or on a date specified by the local government unit. After January 20 or after the due date laid down by the local government unit, shown rates would be subjected to 25% surcharge and an interest of 2% per month after the due date.
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Secure Business Permit at city hall
1-3 days CTO-Permits & Licensing Division
  1. For Smoke Emission Testing (Diesel Engines) present your unit to the Smoke Belching Task-Force for smoke emission testing

1 day

ENRO

  1. For Checking /verification of original documents proceed to BTAO and present required documents.
1 hour Checker
  1. For issuance of Certification & Inspection Slip, present all checked documents for verification against the LTFRB database. If all documents are found to be in order, Certification and Inspection Slip will be issued.
1 to 4 hours Encoder/Archive Personnel
  1. To request for unit inspection, present vehicle to the Traffic Management Unit for inspection as to road-worthiness
4 hours Traffic Management Unit
  1. For Issuance of Certificate of Public Convenience, take note of body number to be assigned by TMU and receive Certificate of Public Convenience
1 day Traffic Management Unit
  1. For the signing of city sticker, present issued Certificate of Public Convenience and supporting documents to the following Signatories:
    > City Mayor/Chief of License * Permits Office
    > City Police Director
    > City Treasurer/OIC-CTO License Division
2 to 5 days
The person/offices 
enumerated hereunder
City Mayor's Office
BCPO
CTO-License Division
B. Issuance of City Sticker & MTOP for Tricycles (application & conversion)

ABOUT THE SERVICE: City Ordinance 185 regulates the operation of motorized tricycles and grants franchise in the city. It provides that all tricycles plying areas within the territorial jurisdiction must secure a Motorized Tricycle Operator's Permit (MTOP). The MTOP is the document, issued to a natural or juridical person, which grants franchise or conveys license to operate tricycle for hire over specified zones.
    Tricycles can only be allowed to operate on routes/areas where no regular PUJs are servicing the route or areas.

Who may avail:
> All bona-fide residents of the City of Bacolod as certified to by their respective Punong Barangays.
> Partnership or a corporation with sixty (60) percent Filipino equity are qualified to be operators or tricyles within the territorial jurisdiction of the City of Bacolod, subject to the authorized routes in the Motorized Tricycle Operator's Permit
Requirements:
> Certification from a tricycle operator's association by the president.
> Voter's Affidavit
> Original copy of insurance coverage showing a common carrier's insurance sufficient to answer for any liability it may incur to passenger and third parties in case of accident.
> Official Receipt/Certificate of Registration
> Applications for business perm form and conversion form to be secured from Permits and Licensing Division
Fees/Charges: Franchise and Retailer P685.50
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Get Application form for Business Permit and Conversion
1 day to 2 days CTO- Permis and Licensing Division
  1. Present all original documents to the TMU and receive inspection slip
1 hour Traffic Management Unit
  1. Present the unit for road worthiness inspection
4 hours- 1 day Traffic Management Unit
  1. Pay all necessary fees at the cashier. An unfilled City Sticker would be issued
2 hours Cashier- City Treasurer's Office
  1. Proceed to Permits and Licensing Divsion to process MTOP
3-5 minutes Permits and Licensing Division
  1. Proceed to LTO to change status from "private" to"for hire"
    Note: 30 days from the approval of the application, the franchise must convert the registration of his motorcycle with the LTO from "private" to 'for hire"
1 day to 5 days Land Transportation Office
  1. Present issued Certificate of Public Convenience and supporting documents to the following signatories:
    > City Mayor/Chief of License & Permits Office
    > City Police Director
    >City Treasurer/OIC-CTO License Division
1-2 days
The persons/offices enumerated hereunder
City Mayor's Office
BCPO
CTO-License Divsion
NOTES:
Operating Condition to be followed at all times:
  • For safety reasons, tricycles are restricted to operated on national highways. Only four-wheel and other light vehicles with normal speed of 401 kph are allowed to ply the national highway. However, the Sangguniang Panlungsod may provide excerptions if their is no alternative route. (Sec. 5 par. b and Sex. 8 C.O. 185) National Highways include:
    • Araneta Highway - from Lizares Street to Bago boundary
    • Lacson Street - from B.S. Aquino Drive Lacson up to Talisay Boundary
    • Circumferential Road
    • Burgos Street- from Lopez Jaena junction up to Granada
    • B.S. Aquino Drive - from Burgos Junction up to drydock of Sto. Nino stop
    • Within the area bounded from the East by circumferential road to the reclamation area; bounded by from the north by northdrive and up to the south bounded by Magsaysay Avenue.
  • Tricycles shall ply only within their approved zones as authorized in their respective MTOP
  • Operators shall employ only drivers duly licensed by the LTO for tricycles
  • Tricycles should be allowed to carry not more than four (4) passengers.
C. Issuance of Trisikad Driver's License

ABOUT THE SERVICE: Article IV of City Ordinance No. 270 states that a trisikad driver shall first obtain a Trisikad Driver's License before driving the same. In cooperation with the Traffic Division, Bacolod Police Station, BTAO is empowered to qualify and grant trisikad Driver's License which shall be valid for two (2) years.
    Note: Regular Driver's License issued by the Land Transportation Office Licensing Center cannot be used in lieu of a Trisikad Driver's License.

Who may avail the service:
> Applicant must be at least 18 yrs old
> Filipino Citizen
> Of sound mind and physically healthy as certified by the City Health Officer ( Certification from the City Health Office is FREE of charge)
Requirements:
> Residents Certificate (latest)
>2 pcs 2x2 picture
> Barangay Clearance
< Police Clearance
Fees/Charges:
Driver's License Fee - P100.00
Note: Payment of all fee(s) should be made at the Cashier located at the ground floor of the City Hall.
HOW TO AVAIL OF THE SERVICE:
STEPS Time Frame Person/s In Charge
  1. Proceed to the Traffic Management Unit Office located at the BCPO Compound and present all required documents. TMU issues an applicants form.
4 hours Traffic Management Unit
  1. Fill up the application form and pay the licensing fee at City Treasurer's Office
2 hours Cashier
  1. Proceed to the Bacolod Traffic Authority Office to attend seminar
2 to 4 hours Seminar-inCharge
  1. Receive TMU issued Trisikad Driver's License upon completion of seminar.
2 hours Traffic Management Unit