CITIZEN'S CHARTER OF BACOLOD CITY
A Manual Of City Government Services

1. GENERAL SERVICES
   1. City Engineer's Office (CEO)
      1. Provision of Maintenance of City Streets and Bridges
      2. Provision of Road-filling and Truck Hauling Services
      3. Provision of Streetlight Maintenance Services
      4. Provision of Pauper's Coffin
   2. Bacolod Traffic Authority Office (BTAO)
      1. Issuance of City Stickers (renewed and application)
      2. Issuance of City Stickers & MTOP for Tricycles (application and conversion)
      3. Issuance of a Trisikad Driver's License
   3. City Legal Office (CLO)
      1. Removal of Any Unauthorized/Illegal Structure on Public Property such as Roads, Alleys, Sidewalks, Body of Water and the like
      2. Review of Contracts, Ordinances and other Legal Instruments
      3. Rendering of Legal Opinion/s
      4. Addressing Internal Complaints Against City Employees
      5. Notarization of Legal Documents
   4. City Public Library (CPL)
      1. Using and Borrowing Books at the City Library
   5. City Planning and Development Office (CPDO)
      1. Provision of Statistical Data / Information
      2. Provision of Non-Statistical Data / Information
      3. Provision of Computer-generated Maps
   6. City General Services Office (GSO)
      1. Provision of Inspection Services on Government Property
      2. Issuance of Acknowledgement Receipt for Newly Acquired Properties
   7. Department of Public Services (DPS)
      1. Garbage Collection
   8. Management Information Technology and Computer Services (MITCS)
      1. Provision of Information Technology Services (website & e-mail)
   9. Office of the Building Official (OBO)
      1. Issuance of Building Permit
      2. Issuance of Occupancy Permit
      3. Issuance of Fencing Permit
      4. Issuance of Demolition Permit
      5. Issuance of a Certificate of Annual Inspection
   10. Office of the Sangguniang Panlungsod Secretary (SP)
       1. Issuance of SP Documents and Related Certification